Privacy Policy

Personal Information

When you sign up with us, we'll need the basics:

• Your name, email, phone number, and home address
• Date of birth (gotta make sure you're old enough, plus it helps with age-appropriate programming)
• Emergency contact details - super important for obvious reasons
• Payment info and billing details

Health & Fitness Data

Look, we're a fitness facility dealing with intense training. We need to know:

• Medical history and any conditions that might affect your training
• Past injuries or physical limitations
• Fitness goals and current activity levels
• Progress tracking data if you're working with our trainers
• Body composition measurements (only if you opt in)

Usage Information

We track some stuff to keep things running smooth:

• Check-in times and class attendance
• Which programs or services you're using
• Website browsing data (more on that in the cookies section)
• Video footage from our security cameras (safety first)

We're not collecting info for kicks. Here's what we actually do with it:

• Running the Show: Managing memberships, processing payments, scheduling classes - the day-to-day stuff
• Keeping You Safe: Making sure our trainers know about any health concerns before you tackle that obstacle course
• Better Programming: Tailoring workouts and classes based on what our members actually want and need
• Staying in Touch: Sending class updates, schedule changes, and yeah, occasionally some promotions (you can opt out anytime)
• Legal Stuff: Meeting our obligations under Canadian law and keeping proper business records
• Improving Experience: Analyzing trends to make our facility and programs better

We won't sell your data to third parties. That's not how we roll.

We keep your info pretty close to the chest, but there are some situations where we might share it:

Service Providers

Sometimes we work with other companies to keep things running - payment processors, email services, scheduling software. They only get what they need to do their job, and they're bound by confidentiality agreements.

Legal Requirements

If the law says we gotta hand over information, we will. This includes court orders, regulatory investigations, or protecting someone's safety.

Emergency Situations

If there's a medical emergency, we'll share relevant health info with first responders and your emergency contacts. Your safety trumps everything.

Business Transfers

If we ever sell the business or merge with another company, your info would transfer as part of that deal. You'd be notified if this happens.

We've got multiple layers of protection in place:

• Encryption: Your sensitive data is encrypted both when it's stored and when it's being transmitted
• Access Controls: Only staff who need access to your info get it, and we track who accesses what
• Secure Facilities: Physical files are locked up, and our digital systems have robust security measures
• Regular Updates: We keep our security systems current and test them regularly
• Staff Training: Everyone on our team knows how to handle your data properly

That said, no system is 100% bulletproof. We do our best, but we can't guarantee absolute security. If there's ever a data breach, we'll let you know ASAP and tell you what happened and what we're doing about it.

Under Canadian privacy law, you've got some solid rights when it comes to your personal data:

Access Your Information

You can ask to see what info we have on you. We'll provide it within 30 days, usually free of charge.

Correct Errors

If something's wrong or outdated, let us know and we'll fix it. Keep your contact info current - it matters when we need to reach you.

Withdraw Consent

You can opt out of marketing emails anytime. Just hit that unsubscribe link or tell us directly. Some info we legally have to keep (like payment records), but we'll delete what we can when you ask.

Data Portability

Want to take your data elsewhere? We can provide it in a commonly used format.

File a Complaint

If you think we've mishandled your info, talk to us first. If that doesn't resolve things, you can file a complaint with the Office of the Privacy Commissioner of Canada.

Our website uses cookies - small files that help us remember your preferences and understand how people use the site. Here's what we track:

Essential Cookies

These keep the site working properly - things like remembering you're logged in or what's in your cart. You can't opt out of these if you want to use the site.

Analytics Cookies

We use tools like Google Analytics to see which pages people visit and how long they stick around. It helps us figure out what's working and what needs improvement. This data is anonymous.

Marketing Cookies

These track whether you've clicked on our ads or emails. You can disable these through your browser settings.

Most browsers let you control cookies through settings. Just know that blocking some cookies might make parts of the site not work right.

We work with several third-party services to run our operations smoothly:

• Payment Processors: We don't store your full credit card details - that goes through secure payment gateways that meet industry standards
• Email Services: Our newsletters and updates are sent through email platforms that comply with anti-spam laws
• Scheduling Software: Class bookings and appointment scheduling run through specialized platforms
• Cloud Storage: Some of our data is stored with reputable cloud providers with strong security

These companies have their own privacy policies. We vet our partners carefully, but you should check out their policies too if you're curious.

Our website might link to external sites (like our social media or partner organizations). Once you click away from our site, this privacy policy doesn't apply anymore.

We offer Youth Athletic Development programs, so we do work with kids and teens. Here's how we handle that:

• Anyone under 18 needs parental or guardian consent to sign up
• We collect minimal information from minors - just what's needed for safety and program participation
• Parents can access, correct, or request deletion of their child's information at any time
• Our youth programs have additional safety protocols and supervision
• Marketing communications are sent to parents, not directly to minors

We take extra care with information about young members. If you have concerns about your child's data, reach out to us directly.

Things change - laws get updated, we add new services, technology evolves. When we need to modify this privacy policy, here's how we'll handle it:

• We'll update the "Last Updated" date at the top of this page
• For minor tweaks, we'll post the changes here and that's it
• For major changes that affect how we handle your data, we'll send you an email or post a notice at the facility
• We'll keep previous versions available if you want to see what changed

It's worth checking back here occasionally, especially if it's been a while. Your continued use of our services after changes means you're cool with the updates.

Got questions about this privacy policy? Want to access, correct, or delete your information? Just need to talk about something that's bugging you?

Prefer to talk in person? Stop by the front desk anytime during our operating hours. Our team can help you with privacy requests or connect you with management if needed.